年已花甲的柏万青如出现在街道弄堂里，就是一位极其普通的上海阿姨。但她在荧屏上人气之高超过了不少名嘴。柏万青为何这么红？《柏万青和谐热线》为何这么火？节目总导演兼制片人尹庆一说：“这就是真实的魅力！前来求助《新老娘舅》和《柏万青和谐热线》的老百姓，百分之百都是真人真事，柏万青自己也是真情投入，面对众多家庭矛盾，她有时耐心说理，有时严厉痛斥，有时潸然泪下，有时拍案而起……”柏万青也说：“我帮助的大都是生活在底层的弱势群体，他们没钱打官司、请不起律师、无处倾诉，对他们来说，免费的电视调解、和谐热线就是最好的帮助。”
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